Returns and Refund Policy
First, if you have a need to consider a return and refund, you ordered a product from us, which means we owe you a "Thank You!" Nothing makes us happier than ensuring our customers, supporters and members have the best experience possible and we will do what is necessary to fix any hiccups along the way.
Questions? Please call the Catskill Interpretive Center at 845-586-2611 x298 or email us.
Things to know for your order at The Catskill Center Store:
- You may cancel an order at any time prior to shipment
- You may return new, unused items within 30-days of delivery for a refund. We will also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item).
- You should expect to receive your refund within four weeks of giving your package to your return shipper, however, in many cases, you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5-10 business days), the time it takes us to process your return once we receive it (3-5 business days), and the time it takes your bank to process our refund request (5-10 business days).
- If you need to return an item, please Contact Us (845-586-2611 x298 or email) with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.